Help Desk Technician

US-UT-Hill AFB
Req No.
2018-1168
Category
Information Technology
Type
Regular Full-Time

Overview

GMRE is seeking a Help Desk Technician to support a possible upcoming contractual effort.

Responsibilities

  • Minimum capabilities to perform helpdesk technical support task require with:
    • Windows XP, Windows 7, and Windows 10 Secure Host Baseline (SHB)
    • Microsoft Active Directory, account creation/maintenance, and hardware/software testing and troubleshooting
    • Windows DNS and DHCP principles, remote desktop, and be able to image workstations through variety of mechanisms (Ghost, Preboot Execution Environment (PXE)
  • Create individual user accounts, security groups, and computer accounts using Microsoft Active Directory
  • Install, test, troubleshoot, and configure software on PCs
  • Test and troubleshoot hardware on PCs
  • Replace hardware
  • Test and troubleshoot workstation to network connectivity to include fiber optic and copper (RJ45) connectivity
  • Maintain inventory through user Inventory Control System (ICS); transfer equipment to appropriate Equipment Custodian (EC)
  • Install, test, troubleshoot and configure client machines with AV, HBSS (frameworks and Data Loss Prevention tools)
  • LogRhythm connectors, SolarWinds connectors, Assured Compliance Assessment Solution (ACAS), etc.
  • Stay abreast of current technologies
  • Install, test, troubleshoot and configure old operating systems such as Windows XP, Windows NT, and Windows 2000
  • PXE new computers using MCCR managed process/images
  • Install, test, troubleshoot, and configure Windows 10 PCs

Qualifications

  • Must be able to work in the U.S. and be able to obtain a U.S. Government Secret Clearance
  • BA/BS desired in Information Technology or related field
  • 2 - 5+ years of related experience
  • Experience with Cross-platform (Linux/Unix OS) and Macintosh products (iphones, ipads, mini’s, etc.)
  • Experience Windows XP, Windows 7, and Windows 10 Secure Host Baseline (SHB)
  • Familiar/Experience with Air Force (AF)/Department of Defense (DoD) regulations and user Operating Instructions on Cyber Security best practices and policies
  • Strong communication skills

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